Find answers to the most common questions we get asked.

I have a charge from EventLeap on my credit card statement. Who is EventLeap and why do I have this charge?

EventLeap process online registration for many types of events from conferences to incentive getaways. Please review any events you may have signed up for and compare the cost of that event against the amount charged to your card. If you still have questions, please feel free to contact us and let us help you figure it out.

I purchased a ticket but now can't attend the event. How do I get a refund?

EventLeap is not authorized to issue refunds without express permission of the event host. Please contact the event host and if they give the green light, we will be glad to issue you a refund.

I currently accept fax registrations for my events. Is there an easier way?

Give us a ring! We'd love to show you how easy it is to accept credit card payment online.

I'd love to use a service like yours but it's just too expensive.

Using EventLeap for your event registration is much cheaper than you might think. It's an affordable way to accept credit card payments online that's well worth the small amount of money you'll pay for it.

I don't want to hassle with setting up a merchant account. Can you help me?

Absolutely. EventLeap has its own merchant account that you may use. There's just a small transaction fee to cover what the credit card companies charge us.